We manage hardware and software support incidents for your entire business through a single point of contact, via phone and our SAI LINE system, which distributes your calls automatically.
The help desk replies to requirements and indicates procedures to request services provided by your IT department and assigns the activity to the appropriate personnel. In addition, it assists in notifying failure trends and situations that may help you reach high service levels in your company.
Diagnosis, installation, troubleshooting and startup
Installation, configuration and support on common use applications
Implementation, design and network configuration