We manage hardware and software support incidents for your entire business through a single point of contact, via phone and our SAI LINE system, which distributes your calls automatically.

The help desk replies to requirements and indicates procedures to request services provided by your IT department and assigns the activity to the appropriate personnel. In addition, it assists in notifying failure trends and situations that may help you reach high service levels in your company.


Benefits


  • A single point of contact to receive and record incidents
  • Service availability during business hours and after hours (24X7)
  • Service operations based on ITIL practices version 3.0
  • Local service coverage nation-wide
  • ROI: Reduced operation expenses
  • Makes complex functions easier by making highly trained personnel available

Coverage and Basic Scope

Hardware

Hardware

Diagnosis, installation, troubleshooting and startup

Software

Software

Installation, configuration and support on common use applications

Communications

Communications

Implementation, design and network configuration